PALMAIRA SANDALS DE MENORCA
TERMS AND CONDITIONS
We are a UK based company, all orders will be shipped from the UK. International orders may be subject to regional customs charges, these are the responsibility of the recipient.
Palmaira Sandals De Menorca Limited (Palmaira Sandals) (Company number 0868 2129) of Palmaira Sandals PO BOX 53179 LONDON E189BW UNITED KINGDOM
Thank you for choosing to shop with Palmaira Sandals. We hope that you enjoy your order.
These terms & conditions apply to all items ordered from Palmaira Sandals and by placing your order you agree to be bound by them. We reserve the right to change these terms and conditions from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact info@palmairasandals.com
Our products
We have made every effort to display as accurately as possible the colours of the sandals that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Variations in colour, grain and texture can be expected from natural leather products and should not be seen as a fault.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All our sandals are sold in EU sizes, with the UK size provided as a guide only. Please see our sizing guide online for further details. If you have any queries about sizing, please contact us prior to purchasing.
Purchase of products
When you place an order on our website, we will send you an email to the email address provided by you during the checkout process. Our acceptance of your order does not take place until we send you a confirmation email.
Goods are subject to availability. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Price and payment
We accept payment via PayPal and most major Credit and Debit Cards. Full payment for your purchase must be made before we can dispatch your order. We do not accept payment via E-Cheque.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges as detailed below.
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the credit or debit card company of the card used for payment. Any customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
Delivery
If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum of 5 working days.
UK: Please allow up to 10 working days from confirmation of order to delivery date however we aim to deliver within 3-5 working days.
Overseas: Please allow up to 25 working days from confirmation of order to delivery date.
Delayed Delivery: If your item has not been received within the expected timeframe, please contact info@palmairasandals.com and we will investigate this for you. Once an item is confirmed as lost by the Courier/Mailing company we can issue a full refund. Please be aware that this can take a few days to resolve.
The delivery cost for one pair of sandals is £4.99. Overseas Delivery starts at £20.00. Delivery to Ireland is £13.
We reserve the right to change our delivery costs at any time without notice to you. The cost of your delivery will always be confirmed at the time when your order is placed.
Items being delivered within the UK will be sent by Royal Mail's tracked 48 or 24 service.
International deliveries will be sent by the most efficient carrier depending on your location.
Returns
UK RETURNS-
We hope that you love your items as much as we do, however if something isn’t quite what you expected do not hesitate to contact us.
We offer a 28 day returns policy on all of our products. Should you wish to return an item please CLICK HERE to use our online returns portal, please be aware that we charge £3 for the use of our returns service, this will be deducted against your refund amount.
Returns postage of £3.00 will be deducted from the refund price unless you opt for a gift card, in which case we will cover the cost of the return postage. If you wish to opt for a gift card instead of a refund please state this clearly on your returns form.
If you are unhappy with your goods, you may return them to Palmairas De Menorca Limited for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 28 days of receipt by you in their original condition with all tags intact.
We regret we are unable to offer exchanges due to stock limitations.
All of our sandals are covered by a 3 month warranty period for issues deemed to be a manufacturing fault. We will try our best to repair any faulty items however if a repair is not possible a replacement will be offered. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.
Please see our Care Advice for more information
For the returns address details please contact info@palmairasandals.com.
We can only refund the PayPal account or credit card originally used for payment.
For goods received that are faulty and unworn, please email us at info@palmairasandals.com stating the order number and nature of the problem.
Palmaira Sandals will not be liable for your returned items while they are in transit back to us, and would recommend using a tracked delivery service.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 30 days, Pay in 3 instalments
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.