Delivery & Returns
We are a UK based company and delivery within the UK takes 3-5 working days. We send all parcels on a tracked 48 Royal Mail service. It costs £4.99. We can do a next day delivery service for an extra £5. Email us at info@palmairasandals.com if you would like this service.
Delivery outside of the UK usually takes around 10 working days but can take up to 30 working days. Shipping rates start at £15 and go up to £70 depending on weight and country.
We are a UK based company, international shipments may be subject to cross-border inspections by the Custom authorities at any time. The customer will be responsible for the relevant tax and duty to receive goods into that country.
You will be sent your tracking number via email and can track it using this link:
Please return your order with the completed returns slip to the following address:
BWI STORAGE UNIT 16 WOODFORD TRADING ESTATE SOUTHEND ROAD WOODFORD GREEN IG88HF
You have 28 days to return your items to us.
Goods must be in the same state you received them in with tags attached and packaging.
We recommend using a tracked service when returning your items to us.
If you choose to use our Royal Mail returns label this carries a charge of £3.00 which will be deducted from the total refund amount to cover the shipping and logistics costs. We will cover the returns costs if you opt for a gift card.
You can download your UK returns label here, please be aware that we charge £3 to use this service, which will be deducted from your refund amount:
Once your return has been recieved by us we aim to process it as soon as we can, usually within 2-3 days. Depending on who you bank with it can take 3-5 working days to appear in your bank after this.